Overview
Urban Librarians Unite only sells downloadable and Print on Demand (POD) items. Our refund and returns policy is therefore dependent on the POD provider. ULU uses Printify as our POS provider for shirts, mugs, bags, and other logo or promotional items,
Refunds and Returns for Printify Items
Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported for orders of the wrong size, color, or changes of mind.
In case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund. Please contact us at info@urbanlibrariansunite.org within 25 days of product delivery with a photo of the damage or misprint so we can start that process. There is no need to return the damaged product. For DTG (direct-to-garment) products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
Refunds and Returns for Downloadable Items
We cannot provide refunds for downloadable items, but are happy to help troubleshoot issues with your downloads. Please reach out to info@urbanlibrariansunite.org for assistance.
Late or missing refunds
If you haven’t received a refund within 10 business days, please first check your account one more time. Then contact your credit card company too see what thier processing times are, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@urbanlibrariansunite.org.
Need help?
Contact us at info@urbanlibrariansunite.org for questions related to refunds and returns.
